CENTRAL OFFICE

External Services

Internal Services

CENTRAL OFFICE – FRONTLINE SERVICES

  1. APPLICATION FOR POLICE EXECUTIVE SERVICE ELIGIBILITY (PESE) WRITTEN EXAMINATION (THRU MAIL)

This service involves the processing of applications for the Police Executive Service Eligibility (PESE) Examination filed thru mail by a Police Commissioned Officer with the rank of Police Lieutenant Colonel and above.

Office or Division: Examination Division, Personnel and Administrative Service (PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: All qualified uniformed members of the PNP with the rank of Police Lieutenant Colonel with permanent status of appointment
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of Intent to take the examination
2. Authenticated copy of attested appointment (KSS Porma Blg. 33) CSC
3. Properly accomplished examination application form (Written Examination Form 1) and one Index Card PAS-ED
4. Examination fee of PHP 700.00 in the form of Postal Money Order Post Office
5. One (1) piece latest I.D. picture (1 x 1 size) and two (2) latest identical passport size photographs with full name tag that includes the First Name, Middle Initial and Surname, taken within three (3) months before the date of filing of the application. Pictures that are scanned, photocopied or computer-enhanced shall not be accepted.
6. Two (2) legal-size window envelopes with twenty pesos (PHP 20.00) worth of mailing stamp affixed on each envelope
7. Two (2) government-issued ID cards
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Send thru mail the accomplished Examination Application form and all requirements 1.1  Receive and record the mailed documents

1.2  Transmit the document to the Examination Division, PAS

 None 1 Hour Records Section Officer, General Services Division, Personnel and Administrative Service (GSD- PAS)
None 1.3 Receives and evaluate the transmitted documents and other requirements

If found in order forward processing fee to the Cashiers’ Office, NOSS, 7th floor

 None 10 Minutes Qualification and Evaluation Section (QES) Officer, Examination Division, Personnel and Administrative Service (ED-PAS)
None 1.4 Accept payment for processing fee and Issue Official Receipt (OR) PHP 700.00 3 Minutes Collection Officer Collection and Disbursement Section, GSD, PAS
None 1.5 Process

application and prepare the Notice of Admission (NOA). Applicant will be given an application number and be assigned with seat and room number based on the client’s preferred examination center

 None 15 Minutes Qualification and Evaluation Section (QES) Officer Examination Division, PAS
None 1.6 Review and sign the NOA None 10 Minutes Chief, Examining Division and Staff Service Chief Personnel and Administrative Service
None 1.7 Transmit NOA to the client thru electronic mail. None 10 Minutes QES Officer, ED-PAS
None 1.8 Forward copy of NOA to Records Section NOSS, 7th floor, for mailing None 3 Minutes QES Officer, ED-PAS
None 1.9 Mail NOA to the client None 1 Day Records Section Officer, Records Section GSD, PAS. NOSS
TOTAL: PHP 700.00 1 Day, 1 Hour 51 Minutes
  1. APPLICATION FOR SCHOLARSHIP BENEFITS

This service involves processing of Application for Scholarship Benefits filed via electronic or mail by qualified children/dependents of PNP members who are killed or wounded in police operation (KIA or WIA), or filed by their guardian or authorized representative.

Office or Division: Legal Affairs Service (LAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Children of Uniformed PNP Personnel who are Killed/Wounded in Police Operation
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application Letter
2. Certified True Copy of Adjudication (Previously issued to dependent/s) NAPOLCOM
3. Enrollment Assessment or Statement of Account ( Obtained from the school)
4. Original Copy of Official Receipts for Reimbursement (Issued by the school)
5. PSA/NSO copy of Birth Certificate of Applicant NSO
6. Two (2) Certificates of Good Moral Character (Obtained from LGU/Barangay/Person of Authority) LGU
7. Report Card of Previous School Year or Semester (Obtained from School)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit application and other requirements thru the Regional Office 1.1 Receive and record the folder of documents forwarded by concerned Regional Office in the logbook and Document Tracking System (DTS)

1.2 Forward folder to the Legal Affairs Service (LAS)

 None 15 Minutes Records Section Officer, Records Section, Personnel and Administrative Service (PAS)
None 1.3  Receive application folder

1.4  Record and enter details in DTS and Daily Monitoring Log Sheet,

1.5  Indorse folder to Legal Assistance and Welfare Benefits Division (LAWBD)

 None 10 Minutes Receiving Personnel Legal Affairs Service (LAS)
None 1.6  Evaluate the folder for completeness of requirements.

1.7  If found in order, prepare Memorandum informing the client of the status of claim and the amount granted

1.8  Forward Memorandum to the Division Chief for initial and Service Chief, for signature.

1.9  If found to be lacking in some documents, immediately notify the claimant of the deficiency, thru mail or e-mail., copy furnished the concerned Regional Office.

 None 30 Minutes LAWBD Staff, Legal Assistance and Welfare Benefits Division, Legal Affairs Service (LAWBD- LAS (12/F)
None 1.10     Review and affix initial and signature on the Memorandum None 20 Minutes (10 Minutes per approving office) Chief, LAWBD and Staff Service Chief, LAS, Legal Affairs Service (LAS) (12/F)
None 1.11         Record outgoing memorandum in Logbook and DTS

1.12         Transmit to the Offices of ADEO and VCEO for initial and signature, respectively.

 None 10 Minutes LAWBD Staff, LAWBD-LAS (12/F)
None 1.13      Approve the document / communication. None 30 Minutes (15 Minutes per office of signatory) Deputy Executive Officer, Office of DEO

Vice-Chairman and Executive Officer Office of the VCEO
None 1.14     Prepare Indorsement of scholarship folder and approved memorandum to Financial Service None 10 Minutes LAWBD Staff, LAWBD-LAS (12/F)
None 1.15     Review and affix signature in indorsement None 10 Minutes (5 Minutes per approving office) Chief, LAWBD and Staff Service Chief, LAS, Legal Affairs Service (LAS) (12/F)
None 1.16     Forward approved Indorsement, scholarship folder and copy of Memorandum to FS for preparation of financial documents None 20 Minutes LAWBD Staff, LAWBD-LAS (12/F)
TOTAL: None 2 Hours 35 Minutes
  1. APPLICATION FOR TESTIMONIAL ELIGIBILITY under NAPOLCOM MC No. 96-008 for PNPA Graduates (Thru Mail)

This service is for the processing of applications for the issuance of Testimonial Eligibility filed thru mail by qualified PNPA graduates.

Office or Division: Examining Division, Personnel and Administrative Service (PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: All qualified PNPA graduates or thru their representatives
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Properly accomplished Application form and Index Card NAPOLCOM PAS-ED
2. Processing fee of PHP 300.00
3. Two (2) pieces latest ID photographs (size1” x 1”)
4. Authenticated copy of Department Order PNPA
5. One (1) legal size window envelope with twenty pesos (P20.00) worth of mailing stamp affixed
6. Two (2) government-issued ID cards
7. Authorization letter, if applied thru a representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Send thru mail the accomplished Request Form for grant of Testimonial Eligibility including all requirements 1.1  Receive and record the mailed documents

1.2  Transmit the document to the Examination Division, PAS

 None 1 Hour Records Section Officer, General Services Division, Personnel and Administrative Service (GSD- PAS)
None 1.3 Receive and evaluate the transmitted documents and other requirements

If found in order forward processing fee to the Cashiers’ Office, NOSS, 7th

floor

 None 10 Minutes Qualification and Evaluation Section (QES) Officer Examination Division, Personnel and Administrative Service (ED-PAS)
None 1.4 Accept payment for processing fee and Issue Official Receipt (OR) PHP 300.00 3 Minutes Collection Officer Collection and Disbursement Section, GSD, PAS
None 1.5 Process Testimonial Eligibility Processing Form1.6 Prepare Certificate of Testimonial Eligibility. None 15 Minutes QES Officer, ED-PAS [14th Floor]
None 1.7 Review and affix initials on the Report of Testimonial Eligibility None 5 Minutes Chief, QES & Chief, Examining Division, ED-PAS
None 1.8 Forward document to signatories None 5 Minutes QES Officer, ED-PAS
None 1.9 Sign Report of Testimonial Eligibility None 15 Minutes (5 Minutes per signatory) Staff Service Chief Personnel and Administrative Service

Deputy Executive Officer, Office of the DEO

Vice Chairman and Executive Officer, Office of the VCEO
None 1.10    Transmit the Report of Testimonial Eligibility to the client thru electronic mail None 10 Minutes QES Officer, ED-PAS
None 1.11    Forward copy to Records Section NOSS, 7th floor, for mailing None 3 Minutes QES Officer, ED-PAS
None 1.12    Mail Report of Testimonial Eligibility to the client None 1 Day Records Section Officer, Records Section GSD, PAS. NOSS
TOTAL: PHP 300.00 1 Day, 2 Hours 6 Minutes
  1. APPLICATION FOR TESTIMONIAL ELIGIBILITY under NAPOLCOM MC No. 96-008 for PNPA Graduates (Thru Walk-in)

This service is for the processing of applications for the issuance of Testimonial Eligibility filed thru walk-in by qualified PNPA graduates or thru their authorized representative.

Office or Division: Examining Division, Personnel and Administrative Service (PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: All qualified PNPA graduates or thru their representatives
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Accomplished Application form and Index Card NAPOLCOM PAS-ED
2. Processing fee of PHP 300.00
3. Two (2) pieces latest ID photographs (size1” x 1”)
4. Authenticated copy of Department Order PNPA
5. One (1) legal size window envelope with twenty pesos (P20.00) worth of mailing stamp affixed
6. Two (2) government-issued ID cards
7. Authorization letter, if applied thru a representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter and secure visitor’s slip /tag 1.1    Secure client’s identification card

1.2    Issue visitor’s slip/tag. Advise client to proceed to the 14th floor, Examining Division

 None 1 Minute Information Desk Officer’ Custodial Unit / In- House Security [Ground Floor]
2. Submit application form and required documents 2.1 Receive and record the submitted application and other requirements None 10 Minutes Qualification and Evaluation Section Officer Examination Division, PAS
None 2.2 Evaluate the transmitted documentary requirements

If qualified, instruct applicant to proceed to the Cashiers’ Office – NOSS

 None 10 Minutes QES Officer, ED-PAS
3. Pay the application fee 3.1    Accept payment of processing fee

3.2    Issue Official Receipt (OR)

 PHP 300.00 1 Minute Collection Officer Collection and Disbursement Section, GSD, PAS [NOSS 7th Floor]
4. Present the official receipt 4.1  Process Testimonial Eligibility Processing Form

4.2  Prepare Certificate of Testimonial Eligibility.

 None 15 Minutes QES Officer, ED-PAS [14th Floor]
None 4.3 Review and affix initials on the Report of Testimonial Eligibility None 5 Minutes Chief, QES & Chief, Examining Division, ED-PAS
None 4.4 Forward document to signatories None 5 Minutes QES Officer, ED-PAS
None 4.5 Sign Report of Testimonial Eligibility None 15 Minutes (5 Minutes per signatory) Staff Service Chief Personnel and Administrative Service, Deputy Executive Officer, Office of the DEO

Vice Chairman and Executive Officer, Office of the VCEO
5. Receive the Report of Testimonial Eligibility 5.1 Release the Report of Testimonial Eligibility to client None 5 Minutes Qualification and Evaluation Section (QES) Officer, Examination Division, PAS
6. Register at the Information Desk Counter 6.1 Return the visitor’s slip nd log out in the registry book None 1 Minute Information Desk Officer. Custodial Unit / In- House Security [Ground Floor]
TOTAL: PHP 300.00 1 Hour, 8 Minutes
  1. AUTHENTICATION OF NAPOLCOM CLEARANCE

This service is for the authentication of NAPOLCOM Clearance, previously issued by LAS.

Office or Division: Case Management and Court Representation Division, Legal

Affairs Service (CMCRD-LAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Uniformed PNP members applying for promotion or retirement, and other purposes
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Request for Authentication of Documents LAS-NOSS, 7F, Window 3
2. Copy of Clearance previously issued by LAS LAS
3. Original copy of authorization letter for the purpose of securing an authenticated NAPOLCOM Clearance
4. Official Receipt of payment for Clearance Fee (PHP 50.00), except for retirement, TPPD and death claims; per additional copy being requested Cashier-NOSS, 7F, Window 6
5. Photocopy of the IDs of PNP member and authorized representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Accomplish Request for NAPOLCOM Clearance Form and submit it together with complete documentary requirements 1.1    Receive and record the accomplished request form and documentary requirements

1.2    Review the completeness of the required documents

 None 3 Minutes Administrative Staff, LAS-NOSS (7/F – Window 3)
1.3 Prepare and forward Payment Request to Cashier-NOSS None 3 Minutes Administrative Staff, LAS-NOSS (7/F – Window 3)
2. Payment of Clearance Fee 2.1 Receive payment and issue Official Receipt (O.R.) PHP 50.00 per additional copy

*PHP 150.00 per copy

*For promotion and other purposes only

**For retirees, fee is waived.

 5 Minutes Cashier-NOSS, Cash Section, PAS-GSS (7/F – Window 6)
3. Proceed to CMCRD-LAS, 12F and submit accomplished request form and Official Receipt 3.1 Verify with the CMCRD database and records of previously issued NAPOLCOM Clearance None 15 Minutes Administrative Staff, CMCRD-LAS (12/F)
None 3.2 Based on the results of the verification, prepare authenticated copy of NAPOLCOM Clearance for signature of C, CMCRD None 5 Minutes Administrative Staff, CMCRD-LAS (12/F)
None 3.3 Sign the authenticated copy of NAPOLCOM Clearance None 5 Minutes Division Chief, CMCRD-LAS (12/F)
4. Receive the NAPOLCOM Clearance 4.1 Release the signed authenticated copy of the NAPOLCOM Clearance to client None 1 Minute Administrative Staff, CMCRD-LAS
TOTAL: PHP 50.00 *PHP 150.00 (for promotional purposes) 37 Minutes
  1. AUTHENTICATION OF NAPOLCOM ELIGIBILITY DOCUMENTS

This service is for passers of Police Entrance Examination and Promotional Examination or their authorized representative who are requesting authentication from the Commission confirming that they are eligible for police service.

Office or Division: Examining Division, Personnel and Administrative Service (PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Passers of the PNP Entrance and Promotional Examinations or their authorized representative(s)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Copy of Certificate of Eligibility previously issued by PAS-ED NAPOLCOM PAS-ED
2. Authentication fee amounting to PHP 50.00
3. Two (2) valid government-issued Identification Cards
4. Authorization Letter from the applicant, if filed thru a representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter 1.1    Secure client’s identification card

1.2    Issue visitor’s slip/tag

1.3    Advise client to proceed to the NOSS Certification Secction

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
2. Submit copies of Certificate of Eligibility 2.1    Verify presented eligibility

2.2    Validate the data from the print-out of successful examinees and through the Computerized Exam Query System

If found authentic, register the transaction through the Exam- Cashiering Automated Link System and advise applicant to pay the authentication fee at the Cashier’s Office –NOSS

 None 1 Minute Certification Section (CS) Personnel, Examining Division-NOSS, PAS. (ED NOSS-PAS) [NOSS 7th Floor]
3. Pay the application fee at the Cahier’s Office – NOSS 3.3    Accept payment of processing fee

3.4    Issue Official Receipt (OR) using the Exam- Cashiering Automated Link System

 PHP 50.00 1 Minute Collection Officer Collection and Disbursement Section, GSD, PAS [NOSS 7th Floor]
4. Present the official receipt at Certification Section – NOSS 4.6  Verify payment and counter-check OR number from the Exam- Cashiering Automated Link System.

If found to be in order, stamp the name of the authorized signatory of the Examining Division

4.7  Review and affix signature on the Authenticated NAPOLCOM Eligibility

 None 2 Minutes Certification Section (CS) Personnel, Examining Division-NOSS, PAS, (ED NOSS-PAS) [7th Floor]
5. Receive the authenticated copies of Certificate of Eligibility 5.1 Release the authenticated copies of Certificate of Eligibility None 1 Minute Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [7th Floor]
6. Register at the Information Desk Counter 6.1 Return the visitor’s slip and log out in the registry book None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
TOTAL: PHP 50.00 7 Minutes
  1. EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (DEATH BENEFITS)

This service is for the review and evaluation of claims prior to payment of pension for death benefits.

Office or Division: Legal Affairs Service (LAS)
Classification: G2C
Type of Transaction: Complex (7 days)
Who may avail: Surviving spouse/Heirs of PNP members who died in line of duty or because of service connected ailments.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application letter of claimant
2. Duly authenticated Service Record PNP-DPRM
3. Detailed Investigation Report from Chief of Police or immediate superior/supervisor as to the circumstances or cause of death PNP
4. Certified true copy of latest attested appointment PNP
5. Certification of Clearance from Money and Property Accountability PNP
6. Authenticated copy of latest payslip or Certification of Last Payment PNP
7. Complete clinical and hospitalization records
8. Official Receipts of medical, hospital and doctor’s fees
9. Original NSO/PSA copy of Death Certificate NSO
10. Original NSO/PSA copy of Marriage Certificate NSO
11. Original copy of NSO PSA copy of CENOMAR of both spouses NSO
12. Proof of surviving legal heirs, if claimant is other than surviving spouse. If claimants are minors, Letter of guardianship
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
None 1.1  Receive and record claim folder in the logbook and

1.2  Forward the document to the Legal Affairs Service (LAS)

 None 5 Minutes Records Receiving Personnel Records Section, Personnel and Administrative Service (PAS) (14/F)
None 1.3  Receive claim folder, record and enter details in DTS and daily Monitoring Log Sheet (LAS Receiving Staff)

1.4  Forward claim folder/s to the Legal Affairs Service (LAS) LAWBD

 None 10 Minutes Receiving Staff Legal Affairs Service (LAS), 12th Floor
None 1.5 Check Indorsement and Route claim folder to LAWBD None 10 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
None 1.6 Receive claim folder and record in LAWBD Incoming/ Outgoing Documents Logbook (LAWBD Staff) None 5 Minutes LAWBD Staff,LAWBD-LAS[12th floor]
None 1.7 Evaluate the application and forward to Pension Unit for preparation of Brief None 20 Minutes Chief, LAWBD Legal Assistance & Welfare Benefits Division Legal Affairs Service (LAWBD- LAS) [12th floor]
None 1.8  Evaluate completeness of requirements,

1.9  Prepare Brief and indorse documents to the Offices of signatories.

In case of lacking of requirements, notify claimant of the lacking requirement thru e- mail and inform that processing of the application will be put on hold until receipt of the lacking requirement

 None 20 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
None 1.10     Review and affix initial and signature on the Brief. None 10 Minutes Chief, LAWBD LAWBD-LAS
None 1.11     Review Application and Approve the Brief None 10 Minutes Staff Service Chief, LAS
None 1.12         Input details in BCMIS, record Brief in outgoing logbook

1.13         Forward to the Office of DEO for evaluation and approval

 None 15 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
None 1.14     Review, sign and transmit Brief and claim folder to the VCEO for approval None 5 Minutes Deputy Executive Officer, Office of the DEO [12th floor]
None 1.15     Review and approve the claim None 5 Minutes Vice Chairman and Executive Officer, Office of the VCEO [18th Floor]
None 1.16         Receive approved Brief

1.17         Prepare Indorsement addressed to the Financial Service for payment. Forward document to the Offices of signatories including the Brief.

 None 10 Minutes LAWBD Staff, LAWBD-LAS (12/F)
None 1.18     Review and affix initial and signature on Indorsement None 3 Minutes Chief, LAWBD, LAS (12/F)
None 1.19     Review and sign the Indorsement None 5 Minutes Staff Service Chief, LAS
None 1.20     Transmit indorsement and claim folder to FS. None 10 Minutes LAWBD Staff, LAWBD-LAS (12/F)
TOTAL: NONE 2 Hours, 23 Minutes
  1. EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (TOTAL PERMANENT PHYSICAL DISABILITY BENEFITS)

This service involves the review and evaluation of claims prior to payment of pension of Uniformed PNP members who incurred permanent disability in line of duty or due to service-connected illnesses.

Office or Division: Legal Affairs Service (LAS)
Classification: G2C
Type of Transaction: Highly Technical (20 days)
Who may avail: Uniformed PNP members who incur permanent disability in line of duty or due to service-connected illnesses
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application letter of claimant
2. Duly authenticated Service Record PNP-DPRM
3. Detailed Investigation Report from Chief of Police or immediate superior, as to the cause and extent of the disability PNP
4. Recommendation for TPPD of a disabled PNP member by the PNP Chief or his duly authorized representative PNP
5. Certification from the appropriate medical officer that the PNP member is unfit to further perform the duties of his office PNP
6. Certified true copy of latest attested appointment PNP
7. Certified true copy of Clearance from Money and Property Accountability PNP
8. Authenticate copy of latest payslip or Certification of Last Payment PNP
9. Certificate of no pending case from OMBUDSMAN, NAPOLCOM, PLEB, PNP, IAS OMBUDSMAN, NAPOLCOM, PLEB, PNP, IAS
10. Complete clinical and hospitalization records
11. Official Receipts of medical, hospital and doctor’s fees
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter and secure visitor’s slip / tag 1.1  Secure client’s identification card

1.2  Issue visitor’s slip/tag

1.3  Advise client to proceed to the LAS-NOSS Section

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
2. PNP-DPRM Staff submit clients’ claim folder/s at the NOSS 2.1  Receive and record claim folder in the logbook

2.2  Forward the document to the Legal Affairs Service (LAS)

 None 5 Minutes Records Receiving Personnel Records Section, Personnel and Administrative Service (PAS) [7th Floor]
None 3. Evaluate claim folder to determine If cause of disability is service connected and indorse claim to concerned Regional Office (Medical Officer) None 1 Hour LAWBD Staff, LAWBD, Legal Affairs Service [12th Floor]
None 4.1 Receive and investigate claim folders. Inform concerned claimant on the submission of additional/lacking supporting documents None 3 Days Concerned Regional Office
None 5. Prepare Report of Investigation (ROI) and Adjudication Claim None 5 Days Concerned Regional Office
None 6. Pay gratuity andreimbursement of medical expenses None 3 Days Concerned Regional Office
None 7. Indorse claim folder to C.O. for payment of pension None 1 Day Concerned Regional Office
None 8. Receive and forward claim folder/s to the Legal Affairs Service None 5 Minutes Records Receiving Personnel Records Section, Personnel and Administrative Service (PAS) [7th Floor]
None 9. Receive claim folder from C.O. Central Records and enter details in DTS and daily Monitoring Log sheet None 10 Minutes Receiving Staff, Legal Affairs Service [12th Floor]
None 10. Check Indorsement and route claim folder to LAWBD None 10 Minutes Asst. Staff Service Chief, Legal Affairs Service [12th Floor]
None 11. Receive claim folder and record in LAWBD Incoming/ Outgoing Documents Logbook (LAWBD Staff) None 5 Minutes LAWBD Staff, Legal Affairs Service [12th Floor]
None 12. Evaluate the application and forward to Pension Unit for preparation of Brief (C, LAWBD) None 20 Minutes Chief, LAWBD, Legal Affairs Service,
None 13. Evaluate completeness of requirement/s and prepare Brief

In case of lacking requirement/s, inform claimant to submit lacking requirement

Note: Processing of the application will be put on hold until receipt of the lacking requirement/s

 None 20 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
None 14. Review and affix initials on the Brief None 10 Minutes Chief, LAWBD LAWBD-LAS
None 15. Review Application and approve the Brief (SSC) None 10 Minutes Staff Service Chief, LAS
None 16. Input details in BCMIS, record Brief in outgoing logbook and forward to the office of ADEO for evaluation and approval None 15 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
None 17. Review, sign and transmit Brief and Claim folder to the VCEO for approval None 5 Minutes Deputy Executive Officer, Office of the DEO [18th Floor]
None 18. Review and approve the claim None 5 Minutes Vice Chairman and Executive Officer Office of the VCEO [18th Floor]
None 19. Receive approved Brief and prepare indorsement to Financial service for payment None 10 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
None 20. Review and affix initials on Indorsement None 3 Minutes Chief, LAWBD, LAS [12th floor]
None 21. Review and sign the Indorsement (SSC) None 5 Minutes Staff Service Chief, LAS [12th floor]
None 22. Transmit Indorsement and claim folder to FS None 10 Minutes LAWBD Staff, LAWBD-LAS [12th floor]
  TOTAL: NONE 12 Days 3 Hours 29 Minutes  
  1. FILING OF AN ADMINISTRATIVE COMPLAINT AGAINST A UNIFORMED MEMBER OF THE PNP

This service is for the processing of administrative complaint filed by a natural or juridical person or his/its authorized representative or guardian on account of an injury, damage or disturbance sustained as a result of an irregular or illegal act or omission of a uniformed member of the PNP.

Office or Division: Inspection, Monitoring and Investigation Service (IMIS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Natural or juridical persons who intend to file administrative complaints against uniformed members of the Philippine National Police (PNP)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Complaint Affidavit and/or Sworn Statements To be executed by the Complainant and his / its witnesses
2. Authorization Letter from the Applicant, if filed thru a representative
3. Other supporting documents relative to the case such as medical certificate, birth certificate, marriage certificate, police/barangay blotter etc. From the concerned private or government entities as the case may be.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter at the lobby and secure Visitor’s slip/tag 1.1 Secure client’s I.D. and issue Visitor’s slip/tag

1.2 Advise client to proceed to the Inspection, Monitoring and Investigation Division (IMIS) at the 12th Floor.

 None 1 Minute Custodial Unit/In House Security/ Information Desk Officer
2. Fill out name in the Log Book 2.1 Examine the complaint and interview complainant to determine whether or not the allegations in the complaint is within the summary dismissal jurisdiction of the Commission

If allegations in the complaint is not within the summary dismissal jurisdiction of the Commission, provide information to client as to proper venue, if necessary, and advise client to take step 3.

If within the jurisdiction of the Commission, swear in the complainant that the averments in the complaint are true, correct, and of his/her own personal knowledge.

2.2 Assist in the preparation and execution of a Certification and Verification of Non Forum- Shopping, if necessary

 None 1 Hour Officer of the Day Inspection, Monitoring and Investigation Service
3. Proceed to the Information Desk Counter and return Visitor’s Slip/Tag. Retrieve ID and log out in Registry Log Book 3.1 Return client’s ID None 3 Minutes Custodial Unit/In- House Security/ Information Desk Officer
  TOTAL: NONE 1 Hour 4 Minutes  

NOTE: Processing time excludes waiting time for elevator service. 

  1. ISSUANCE OF CERTIFICATION OF NAPOLCOM ELIGIBILITY DOCUMENTS

This service is for passers of Police Entrance Examination and Promotional Examination or their authorized representative who are requesting certification from the Commission confirming that they are eligible for police service.

Office or Division: Examining Division, Personnel and Administrative Service (PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Passers of the PNP Entrance and Promotional Examinations or their authorized representative(s)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Two (2) valid government-issued Identification Cards
2. Authorization Letter from the applicant, if filed thru a representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter and secure a visitor’s slip / tag 1.1  Secure client’s identification card

1.2  Issue visitor’s slip/tag

1.3  Advise client to proceed to the NOSS Certification Section

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
2. Submit the filled-up Request for Certification Form and required documents 2.1    Receive and record the submitted application and other requirements

2.2    Verify the records of eligibility

2.3    Validate the data from the print-out of successful examinees and through the Computerized Exam Query System

2.4    If found authentic, register the transaction through the Exam-Cashiering Automated Link System and advise applicant to pay the authentication fee at the Cashier’s Office – NOSS

 None 5 Minutes Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [NOSS 7th Floor
3. Pay the application fee at the Cahier’s Office – NOSS 3.1    Accept payment of processing fee

3.2    Issue Official Receipt (OR) using the Exam- Cashiering Automated Link System

 PHP 150.00 Or    PHP 200.00* *With correction of misspelled name / wrong and date of birth 1 Minute Collection Officer Collection and Disbursement Section, GSD, PAS [NOSS 7th Floor]
4. Present the official receipt at NOSS Certification Section 4.1  Verify payment and counter-check OR number from the Exam- Cashiering Automated Link System.

4.2  Prepare the Certification of Eligibility using Exam Query System

 None 5 Minutes Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [7th Floor]
  4.3 Review and affix signature on the Certification Eligibility None 5 Minutes Section Chief, Certification Section, Examining Division-PAS (ED-PAS)
5. Receive the Certification of Eligibility 5.1 Release the Certification of Eligibility None 1 Minute Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [7th Floor]
6. Proceed to the Information Desk Counter, return the signed visitor’s slip and log-out in the registry book 6.1  Return the visitor’s ID

6.2  Instruct client to log out in the registry book

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
  TOTAL: PHP 150.00 or PHP 200.00 19 Minutes  
  1. ISSUANCE OF NAPOLCOM CLEARANCE

The NAPOLCOM Clearance is processed and issued as requested by Uniformed PNP members, or their duly authorized representatives, applying for promotion, retirement, death benefits and for other purposes.

Office or Division: Case Management and Court Representation Division, Legal Affairs Service (CMCRD-LAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Uniformed PNP members applying for promotion or retirement, and other purposes
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Request for NAPOLCOM Clearance Form LAS-NOSS, 7F Window 3
2. Authenticated Copy of the Special Order issued by DPRM, if the application is for optional/compulsory retirement, TPPD or Death Claims PNP-DPRM
3. Original Copy of Clearance Issued by the NAPOLCOM Regional Office concerned NAPOLCOM Regional Office
4. Original copy of authorization letter for the purpose of securing NAPOLCOM Clearance
5. Official Receipt of payment for Clearance Fee (PHP 150.00), except for retirement, TPPD and death claims; and additional Php50 per additional copy being requested Cashier-NOSS, 7F, Window 6
6. Photocopy of the IDs of PNP member and authorized representative
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Accomplish Request for NAPOLCOM Clearance Form and submit it together with complete documentary requirements. 1.1    Receive and record the accomplished request form and documentary requirements

1.2    Review the completeness of the required documents

 None 3 Minutes Administrative Staff, LAS-NOSS (7/F – Window 3)
None 1.3 Forward to the National Appellate Board (NAB) the accomplished request form with required documents for NAB Clearance None 30 Minutes Receiving Staff, National Appellate Board (NAB) (7/F – Window 7)
None 1.4 Prepare and forward Payment Request to Cashier-NOSS None 3 Minutes Administrative Staff, LAS-NOSS (7/F – Window 3)
2. Payment of Clearance Fee 2.1 Receive payment and issue Official Receipt (O.R.) PHP 150.00 per copy plus PHP 50.00 per additional copy

*For retirees, fee is waived.

 5 Minutes Cashier-NOSS, Cash Section, PAS-GSS (7/F – Window 6)
3. Receive verified accomplished Request Form and Official Receipt, if applicable, and proceed to CMCRD-LAS, 12F 3.1     Release the verified accomplished Request Form and Official Receipt, if applicable,

3.2     Direct client to proceed to CMCRD-LAS, 12F for issuance of NAPOLCOM Clearance

 None 1 Minute Administrative Staff, LAS-NOSS (7/F – Window 3)
4. Submit to CMCRD-LAS the verified accomplished Request Form with attached documentary requirements and Official Receipt, if applicable 4.1 Verify with the CMCRD database and records if client has pending case before LAS. None 30 Minutes Administrative Staff, CMCRD- LAS (12/F)
None 4.2 Based on the results of the verification, prepare NAPOLCOM Clearance for signature of Staff Service Chief None 10 Minutes Administrative Staff, CMCRD- LAS, 12F; Chief, CMCRD- LAS
None 4.3 Sign the NAPOLCOM Clearance None 10 Minutes Staff Service Chief, Legal Affairs Service (LAS)
5. Receive the NAPOLCOM Clearance 5.1 Release the NAPOLCOM Clearance None 1 Minute Administrative Staff, CMCRD-LAS
TOTAL: PHP 150.00 *Plus PHP 50.00 (for additional copy) 1 Hour 33 Minutes
  1. PAYMENT OF POLICE BENEFITS

This service is for the payment of Police Benefit claims under PD 448 and PD 1184.

Office or Division: Financial Service (FS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with Special Power of Attorney (SPA)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved claim and copy of adjudication LAS
2. Claims folder containing complete requirements and supporting documents LAS
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter 1.1  Secure client’s identification card

1.2  Issue visitor’s slip/tag

1.3  Advise client toproceed to NOSS Certification Section

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
2. Verify status of claim 2.1  Evaluate claim folder as to:

a.     Completeness and authenticity of supporting Documents

b.     Date of receipt of claim to determine schedule of payment (first-in, first-out policy)

2.2    Inform claimant as to schedule of payment

2.2.1    If claim is already scheduled for payment, verify from data base if List of Due and Demandable Accounts Payable Advice to Debit Account (LDDA-ADA) is already validated by the Government Servicing Board (GSB)/Accredit ed Banks

2.2.2    If LDDA-ADA is already validated, direct claimant to proceed to Collection and Disbursement Section, PAS for the copy of validation

 None 20 Minutes Accounting Analyst PNP Welfare Benefit Unit (PNPWBU), Financial Service (FS) [15th Floor]
3. Claim copy of validated LDDAADA and proceed to the PNPWBU Section, FS 1.1    Release copy of validated LDDAADA to client

1.2    Instruct client to avail the pensioner’s ID

 None 5 Minutes Collection Officer Collection and Disbursement Section, GSD, PAS [7th Floor NOSS]
TOTAL: NONE 26 Minutes

TO AVAIL OF PENSIONERS I.D. 

Office or Division: Financial Service (FS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with Special Power of Attorney (SPA)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Official Receipt PAS-Cash Section
2. Duly accomplished and approved finger printing and specimen forms FS-PNPWBU
3. Two (2) copies of 1”x1” picture
4. Photocopy of three (3) valid ID cards
5. Photocopy of Adjudication LAS
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter and secure a visitor’s slip / tag

*Skip this step if already inside the building premises.

 1.1    Secure client’s identification card

1.2    Issue visitor’s slip/tag

1.3    Advise client to proceed to the PNPWBU, FS, 15th Floor

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
2. Fill out Pensioner’s I.D. Information Form 2.1   Review requirements submitted

2.2  Verify if included in the Pensioners Payroll

 If included issue Order of Payment

 None 5 Minutes Admin Assistant II PNP Welfare Benefit Unit, FS, [15th Floor]
3. Proceed to Cash Section, PAS for payment of fee 3. Issue Official Receipt PHP 100.00 1 Minute Collection Officer Collection and Disbursement Section, GSD, PAS [7th Floor NOSS]
4. Proceed to the Inspection, Monitoring and Investigation Service (IMIS) 4.1  Assist in taking the finger prints and handwriting specimen of claimant

4.2  Advise client to return to PNPWBU, FS

 None 15 Minutes IMIS Staff Inspection, Monitoring and Investigation Service, 12th Floor
5. Proceed to PNPWBU, FS, present O.R., fingerprinting and handwriting specimen form 5.1  Capture ID photo of pensioner

5.2   Approval the I.D. Information form

5.3 Issue and release I.D. to claimant

 None 10 Minutes Admin Assistant II PNP Welfare Benefit Unit. FS, [15th Floor]
6. Proceed to the Information Desk Counter, return the signed visitor’s slip and log-out in the registry book 6.1  Return the visitor’s ID

6.2  Instruct client to log out in the registry book

 None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
TOTAL: PHP 100.00 33 Minutes
  1. PAYMENT/REIMBURSEMENT OF TUITION AND MISCELLANEOUS EXPENSES FOR SCHOLARSIP BENEFITS

This service is for the initial payment /reimbursement of tuition and miscellaneous expenses for Scholarship Benefits.

Office or Division: Financial Service (FS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: All Surviving legitimate or Acknowledged Illegitimate Children of the deceased or Permanently Incapacitated/Disabled PNP Personnel.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Copy of Adjudication (If applicable) LAS
2. One (1) government-issued identification card
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Register at the Information Desk Counter 1.4  Secure client’s identification card

1.5  Issue visitor’s slip/tag

1.6  Advise client to proceed to NOSS Certification Section

 None 1 Minute Information Desk Officer, Custodial Unit / In-House Security [Ground Floor]
2. Verify status of claim 2. If check is available, advise claimant to pick up check at the Cash Section, PAS None 2 Minutes Admin Assistant II PNP Welfare Benefit Unit, FS [15th Floor]
3. Proceed to Cash Section, PAS, present valid I.D. for proper identification 3. Release check to claimant None 4 Minutes Collection Officer Collection and Disbursement Section, GSD, PAS [7th Floor NOSS]
Proceed to the Information Desk Counter, return the signed visitor’s slip and log-out in the registry book 6.3 Return the visitor’s ID Instruct client to log out in the registry book None 1 Minute Information Desk Officer, Custodial Unit / In- House Security [Ground Floor]
TOTAL: NONE 8 Minutes
  1. PROCESSING OF PRE-CHARGE INVESTIGATION OF COMPLAINTS AGAINST UNIFORMED MEMBERS OF THE PHILIPPINE NATIONAL POLICE (PNP)

This service involves a preliminary examination and evaluation of the complaint for the purpose of determining the existence or nonexistence of probable cause which will warrant the filing of a formal charge against a uniformed member of the PNP.

Office or Division: Inspection, Monitoring and Investigation Service (IMIS)
Classification: G2C
Type of Transaction: Highly Technical (20 days)
Who may avail: Natural or juridical persons who intend to file administrative complaints against uniformed members of the Philippine National Police (PNP)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. Sworn Statement / Complaint-Affidavit To be executed by the Complainant and his / its witnesses
3. Authorization Letter from the Applicant, if files thru a representative
4. Other documents relative to the case such as medical certificate, birth certificate, etc.
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
None Conduct of Initial Evaluation and Preparation of Initial Evaluation Report (IER)

If there is jurisdiction:

Prepare IER finding that the Commission has jurisdiction over the subject matter and over the person of the police officer complained of for the approval of the IMIS Service Chief thru channel.

If no jurisdiction:

Prepare IER referring the complaint to the appropriate disciplinary authority with territorial jurisdiction or grievance committee for the approval of the IMIS Service Chief thru channel

 None 1 Day Chief, Investigation Division, IMIS
Approval of IER

Approve IER finding that the Commission has jurisdiction over the subject matter and over the person of the police officer complained of or referring the complaint to the appropriate disciplinary authority with territorial jurisdiction or grievance committee

 None 2 Days Assistant Service Chief, IMIS
Docketing and Assignment to Special Investigator

Docket the complaint and assign the Pre- Charge Investigator to conduct the Pre-Charge Investigation

 None 1 Day Chief, Investigation Division, IMIS
Conduct of Pre-Charge Investigation (PCI) and Preparation of Pre- Charge Investigation Report (PCIR)

If there is a finding of probable cause:

Prepare and submit PCI Report and Formal Charge, for the approval of the IMIS Service Chief

If there is no probable cause:

Prepare and submit the PCIR and Resolution for the approval of the IMIS Service Chief thru channel

 None 15 Days Special Investigator, Investigation Division, IMIS
Approval of PCIR, Formal Charge and/or Resolution

If found that the complaint has probable cause:

Approve the PCIR and sign the Formal Charge.

Indorse the PCIR and the Formal Charge together with complete records of the case to the Regional Office having territorial jurisdiction for the conduct of Summary Dismissal Proceedings

If found that the complaint has no probable cause:

Approve the PCIR recommending the dropping and closing of the complaint and sign the Resolution.

Notify the Complainant of his/her right to file a Motion for Reinvestigation with the NAPOLCOM En Banc thru the LAS within 3 days from receipt of the PCIR

 None 15 Days Chief, Investigation Division, IMIS

Assistant Service Chief, IMIS

Service Chief, IMIS

TOTAL: NONE 34 Days
  1. REQUEST FOR PUBLIC ASSISTANCE (Thru E-mail and Courier)

This service is for responding to request for public assistance thru PID e-mail or courier.

Office or Division: Public Information Division, Personnel and Administrative Service
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail:

Persons who have queries about the services and policies of the Commission; PNP members and beneficiaries; Applicants for police examinations; Researchers (students, PNP, GOCCs, NGOs); Other government agencies, media practitioners and stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Send to PID e-mail or courier request for assistance / information 2.1    Receive the query/queries, acknowledge receipt and inform the client as to what specific office will act on said query

2.2    Record the request in the logbook and refer to concerned office/person.

 None 10 Minutes Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) [7th Floor]
None 2.3    For queries sent thru courier, receive the query, record in the logbook

2.4    Prepare

response letter for signature by the VCEO or Service Chief, PAS. The response letter must provide information if a specific office has to act on said request

 None 20 Minutes Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) [7th Floor]
None 2.5 Review and affix signature on the response letter None 1 Hour Staff Service Chief, Personnel and Administrative Service (PID- PAS) or Vice-Chairman and Executive Officer, Office of the VCEO
None 2.6 Send response letter to the concerned client thru e-mail and courier None 5 Minutes Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) [7th Floor]
TOTAL: NONE 1 Hour, 35 Minutes
  1. RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE (Thru Phone)

This service is for responding to request for public assistance thru Phone.

Office or Division: Public Information Division, Personnel and Administrative Service
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Persons who have queries about the services and policies of the Commission; PNP members and beneficiaries; Applicants for police examinations; Researchers (students, PNP, GOCCs, NGOs); Other government agencies and Media practitioners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
NONE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Make phone call to request assistance / information 1.1 Provide necessary information to caller or refer to concerned office/person None 5 Minutes Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) 7th floor]
None 1.2 If the query concerns NAPOLCOM policy, gather and photocopy necessary materials and send to caller thru e-mail or fax None 1 hour Receiving Officer,PID-PAS [7th floor]

Library personnel, 9th floor]
TOTAL: NONE 1 Hour, 5 Minutes
  1. ISSUANCE OF CERTIFICATE OF EMPLOYMENT, NON-PENDING CASE, LEAVE STATUS, STATEMENT OF ANNUAL COMPENSATION

This service involves issuance of Travel Authority or Letter Order.

Office or Division: Human Resource Management Division, Personnel and AdministrativeService (HRMD-PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Active organic officials and employees of NAPOLCOM
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Accomplished request form HRMD-PAS
2. Request letter for retired, resigned officials and employees. HRMD-PAS
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Fill-up        request form 1.1 Receive, record in the logbook the accomplished request form or letter None 2 Minutes Action Officer Human Resource Management Division (HRMD) Personnel, PAS [14th floor]
None 1.2  Prepare the requested document

1.3  Submit the documents to the Chief, HRMD and Staff Service Chief for initial and signature.

 None 10 Minutes Action Officer, HRMD-PAS [14th floor]
None 1.4 Review and sign the requested document. None 20 Minutes Chief, HRMD and Staff Service Chief, PAS

PAS [14th floor]
2. Receive  the signed documents 2. Received the signed documents None 2 Minutes Action Officer, HRMD-PAS [14th floor]
TOTAL: None 34 Minutes
  1. ISSUANCE OF TRAVEL AUTHORITY

This service involves issuance of Travel Authority or Letter Order.

Office or Division: Human Resource Management Division, Personnel and Administrative Service (HRMD-PAS)
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: Active organic officials and employees of NAPOLCOM
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Accomplished request form HRMD-PAS
4. Application for Leave (2 copies) (CSC Form Np. 6) HRMD-PAS
5. Accomplished clearance form (CSC Form Np. 7) HRMD-PAS
6. Copy of plane ticket/s with visible date of departure and arrival
7. Other supporting/reference documents, if any
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
3. Fill-up and submit request form and other requirements                  to the          Human Resource Management Division (HRMD) 3.1  Receive, record in the logbook,

3.2  Evaluate the accomplished request form and supporting documents or requirements.

 None 5 Minutes Action Officer Human Resource Management Division (HRMD) Personnel, PAS [14th floor]
None 3.3 Process Application for Leave None 10 Minutes Action Officer, HRMD-PAS [14th floor]
None 3.4  Prepare the requested authority to travel

3.5  Submit the documents to the Chief, HRMD and Staff Service Chief for initial andsignature.

 None 10 Minutes Action Officer, HRMD-PAS [14th floor]
None 3.6 Review and sign the requested document. None 10 Minutes (5 Minutes per Signatory Chief, HRMD and Staff Service Chief, PAS

PAS [14th floor]
None 3.7 Indorse document to the Office of the Vice Chairman and Executive Officer thru the Office of the Deputy Executive Officer, for signatures None 5 Minutes Action Officer, HRMD-PAS [14th floor]
None 3.8 Evaluate and sign the documents None 1 day Deputy Executive Officer Office of the DEO

Vice Chairman and Executive Officer

Office of the VCEO

[18th Floor]
4. Receive the approved Travel Authority and

Application for Leave

 3.   Release the approved Travel Authority and Application for Leave None 20 Minutes Action Officer, HRMD-PAS [14th floor]
TOTAL: None 1 Day, 1 Hour
  1. TRANSMITTAL OF DOCUMENTS/MESSAGES THROUGH ELECTRONIC MEANS

This service is for the authentication of NAPOLCOM Clearance, previously issued by LAS.

Office or Division: Communications and Electronics Division (CED), ILS
Classification: G2C
Type of Transaction: Simple (3 days)
Who may avail: All NAPOLCOM Central Offices/Services and Regional Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Properly accomplished Transmittal Requisition Form ILS-COMREL
2. Photocopy of document/s to be transmitted
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1.      Fill-out Transmittal Requisition Form (TRF)      together with        the photocopy of the document/s to be transmitted 1.1 Receive and assign Control number to the accomplished TRF with the photocopy of the document/s to be transmitted and thereafter record in the Transmittal Requisition Logbook (TRL) and transmit to the Division Chief for approval None 5 Minutes Administrative Aide/Assistant, CED, ILS
1.2 Verify and assess the completeness of filled out TRF and approve the same None 5 Minutes Division Chief, CED, ILS
1.3 Advise the PNP Coordinator to transmit the document/s None 2 Minutes Division Chief, CED, ILS
1.4 Transmit and records the transmittal in the TRL and TRF None 5 Minutes (Per recipient) PNP Coordinator, CED, ILS
1.5 Retain Documented Information generated from the process implementation in accordance with Control of Retained Document Procedures and Master List of Records None 5 Minutes Administrative Aide/Assistant, CED, ILS
TOTAL: None 22 Minutes