CENTRAL OFFICE
External Services
Internal Services
CENTRAL OFFICE – FRONTLINE SERVICES
- APPLICATION FOR POLICE EXECUTIVE SERVICE ELIGIBILITY (PESE) WRITTEN EXAMINATION (THRU MAIL)
This service involves the processing of applications for the Police Executive Service Eligibility (PESE) Examination filed thru mail by a Police Commissioned Officer with the rank of Police Lieutenant Colonel and above.
Office or Division: |
Examination Division, Personnel and Administrative Service (PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
All qualified uniformed members of the PNP with the rank of Police Lieutenant Colonel with permanent status of appointment |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Letter of Intent to take the examination |
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2. Authenticated copy of attested appointment (KSS Porma Blg. 33) |
CSC |
3. Properly accomplished examination application form (Written Examination Form 1) and one Index Card |
PAS-ED |
4. Examination fee of PHP 700.00 in the form of Postal Money Order |
Post Office |
5. One (1) piece latest I.D. picture (1 x 1 size) and two (2) latest identical passport size photographs with full name tag that includes the First Name, Middle Initial and Surname, taken within three (3) months before the date of filing of the application. Pictures that are scanned, photocopied or computer-enhanced shall not be accepted. |
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6. Two (2) legal-size window envelopes with twenty pesos (PHP 20.00) worth of mailing stamp affixed on each envelope |
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7. Two (2) government-issued ID cards |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Send thru mail the accomplished Examination Application form and all requirements |
1.1 Receive and record the mailed documents
1.2 Transmit the document to the Examination Division, PAS |
None |
1 Hour |
Records Section Officer, General Services Division, Personnel and Administrative Service (GSD- PAS) |
None |
1.3 Receives and evaluate the transmitted documents and other requirements
If found in order forward processing fee to the Cashiers’ Office, NOSS, 7th floor |
None |
10 Minutes |
Qualification and Evaluation Section (QES) Officer, Examination Division, Personnel and Administrative Service (ED-PAS) |
None |
1.4 Accept payment for processing fee and Issue Official Receipt (OR) |
PHP 700.00 |
3 Minutes |
Collection Officer Collection and Disbursement Section, GSD, PAS |
None |
1.5 Process
application and prepare the Notice of Admission (NOA). Applicant will be given an application number and be assigned with seat and room number based on the client’s preferred examination center |
None |
15 Minutes |
Qualification and Evaluation Section (QES) Officer Examination Division, PAS |
None |
1.6 Review and sign the NOA |
None |
10 Minutes |
Chief, Examining Division and Staff Service Chief Personnel and Administrative Service |
None |
1.7 Transmit NOA to the client thru electronic mail. |
None |
10 Minutes |
QES Officer, ED-PAS |
None |
1.8 Forward copy of NOA to Records Section NOSS, 7th floor, for mailing |
None |
3 Minutes |
QES Officer, ED-PAS |
None |
1.9 Mail NOA to the client |
None |
1 Day |
Records Section Officer, Records Section GSD, PAS. NOSS |
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TOTAL: |
PHP 700.00 |
1 Day, 1 Hour 51 Minutes |
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- APPLICATION FOR SCHOLARSHIP BENEFITS
This service involves processing of Application for Scholarship Benefits filed via electronic or mail by qualified children/dependents of PNP members who are killed or wounded in police operation (KIA or WIA), or filed by their guardian or authorized representative.
Office or Division: |
Legal Affairs Service (LAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Children of Uniformed PNP Personnel who are Killed/Wounded in Police Operation |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Application Letter |
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2. Certified True Copy of Adjudication (Previously issued to dependent/s) |
NAPOLCOM |
3. Enrollment Assessment or Statement of Account ( Obtained from the school) |
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4. Original Copy of Official Receipts for Reimbursement (Issued by the school) |
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5. PSA/NSO copy of Birth Certificate of Applicant |
NSO |
6. Two (2) Certificates of Good Moral Character (Obtained from LGU/Barangay/Person of Authority) |
LGU |
7. Report Card of Previous School Year or Semester (Obtained from School) |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Submit application and other requirements thru the Regional Office |
1.1 Receive and record the folder of documents forwarded by concerned Regional Office in the logbook and Document Tracking System (DTS)
1.2 Forward folder to the Legal Affairs Service (LAS) |
None |
15 Minutes |
Records Section Officer, Records Section, Personnel and Administrative Service (PAS) |
None |
1.3 Receive application folder
1.4 Record and enter details in DTS and Daily Monitoring Log Sheet,
1.5 Indorse folder to Legal Assistance and Welfare Benefits Division (LAWBD) |
None |
10 Minutes |
Receiving Personnel Legal Affairs Service (LAS) |
None |
1.6 Evaluate the folder for completeness of requirements.
1.7 If found in order, prepare Memorandum informing the client of the status of claim and the amount granted
1.8 Forward Memorandum to the Division Chief for initial and Service Chief, for signature.
1.9 If found to be lacking in some documents, immediately notify the claimant of the deficiency, thru mail or e-mail., copy furnished the concerned Regional Office. |
None |
30 Minutes |
LAWBD Staff, Legal Assistance and Welfare Benefits Division, Legal Affairs Service (LAWBD- LAS (12/F) |
None |
1.10 Review and affix initial and signature on the Memorandum |
None |
20 Minutes (10 Minutes per approving office) |
Chief, LAWBD and Staff Service Chief, LAS, Legal Affairs Service (LAS) (12/F) |
None |
1.11 Record outgoing memorandum in Logbook and DTS
1.12 Transmit to the Offices of ADEO and VCEO for initial and signature, respectively. |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS (12/F) |
None |
1.13 Approve the document / communication. |
None |
30 Minutes (15 Minutes per office of signatory) |
Deputy Executive Officer, Office of DEO
Vice-Chairman and Executive Officer Office of the VCEO |
None |
1.14 Prepare Indorsement of scholarship folder and approved memorandum to Financial Service |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS (12/F) |
None |
1.15 Review and affix signature in indorsement |
None |
10 Minutes (5 Minutes per approving office) |
Chief, LAWBD and Staff Service Chief, LAS, Legal Affairs Service (LAS) (12/F) |
None |
1.16 Forward approved Indorsement, scholarship folder and copy of Memorandum to FS for preparation of financial documents |
None |
20 Minutes |
LAWBD Staff, LAWBD-LAS (12/F) |
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TOTAL: |
None |
2 Hours 35 Minutes |
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- APPLICATION FOR TESTIMONIAL ELIGIBILITY under NAPOLCOM MC No. 96-008 for PNPA Graduates (Thru Mail)
This service is for the processing of applications for the issuance of Testimonial Eligibility filed thru mail by qualified PNPA graduates.
Office or Division: |
Examining Division, Personnel and Administrative Service (PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
All qualified PNPA graduates or thru their representatives |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Properly accomplished Application form and Index Card |
NAPOLCOM PAS-ED |
2. Processing fee of PHP 300.00 |
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3. Two (2) pieces latest ID photographs (size1” x 1”) |
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4. Authenticated copy of Department Order |
PNPA |
5. One (1) legal size window envelope with twenty pesos (P20.00) worth of mailing stamp affixed |
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6. Two (2) government-issued ID cards |
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7. Authorization letter, if applied thru a representative |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Send thru mail the accomplished Request Form for grant of Testimonial Eligibility including all requirements |
1.1 Receive and record the mailed documents
1.2 Transmit the document to the Examination Division, PAS |
None |
1 Hour |
Records Section Officer, General Services Division, Personnel and Administrative Service (GSD- PAS) |
None |
1.3 Receive and evaluate the transmitted documents and other requirements
If found in order forward processing fee to the Cashiers’ Office, NOSS, 7th
floor |
None |
10 Minutes |
Qualification and Evaluation Section (QES) Officer Examination Division, Personnel and Administrative Service (ED-PAS) |
None |
1.4 Accept payment for processing fee and Issue Official Receipt (OR) |
PHP 300.00 |
3 Minutes |
Collection Officer Collection and Disbursement Section, GSD, PAS |
None |
1.5 Process Testimonial Eligibility Processing Form1.6 Prepare Certificate of Testimonial Eligibility. |
None |
15 Minutes |
QES Officer, ED-PAS [14th Floor] |
None |
1.7 Review and affix initials on the Report of Testimonial Eligibility |
None |
5 Minutes |
Chief, QES & Chief, Examining Division, ED-PAS |
None |
1.8 Forward document to signatories |
None |
5 Minutes |
QES Officer, ED-PAS |
None |
1.9 Sign Report of Testimonial Eligibility |
None |
15 Minutes (5 Minutes per signatory) |
Staff Service Chief Personnel and Administrative Service
Deputy Executive Officer, Office of the DEO
Vice Chairman and Executive Officer, Office of the VCEO |
None |
1.10 Transmit the Report of Testimonial Eligibility to the client thru electronic mail |
None |
10 Minutes |
QES Officer, ED-PAS |
None |
1.11 Forward copy to Records Section NOSS, 7th floor, for mailing |
None |
3 Minutes |
QES Officer, ED-PAS |
None |
1.12 Mail Report of Testimonial Eligibility to the client |
None |
1 Day |
Records Section Officer, Records Section GSD, PAS. NOSS |
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TOTAL: |
PHP 300.00 |
1 Day, 2 Hours 6 Minutes |
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- APPLICATION FOR TESTIMONIAL ELIGIBILITY under NAPOLCOM MC No. 96-008 for PNPA Graduates (Thru Walk-in)
This service is for the processing of applications for the issuance of Testimonial Eligibility filed thru walk-in by qualified PNPA graduates or thru their authorized representative.
Office or Division: |
Examining Division, Personnel and Administrative Service (PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
All qualified PNPA graduates or thru their representatives |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Accomplished Application form and Index Card |
NAPOLCOM PAS-ED |
2. Processing fee of PHP 300.00 |
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3. Two (2) pieces latest ID photographs (size1” x 1”) |
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4. Authenticated copy of Department Order |
PNPA |
5. One (1) legal size window envelope with twenty pesos (P20.00) worth of mailing stamp affixed |
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6. Two (2) government-issued ID cards |
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7. Authorization letter, if applied thru a representative |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter and secure visitor’s slip /tag |
1.1 Secure client’s identification card
1.2 Issue visitor’s slip/tag. Advise client to proceed to the 14th floor, Examining Division |
None |
1 Minute |
Information Desk Officer’ Custodial Unit / In- House Security [Ground Floor] |
2. Submit application form and required documents |
2.1 Receive and record the submitted application and other requirements |
None |
10 Minutes |
Qualification and Evaluation Section Officer Examination Division, PAS |
None |
2.2 Evaluate the transmitted documentary requirements
If qualified, instruct applicant to proceed to the Cashiers’ Office – NOSS |
None |
10 Minutes |
QES Officer, ED-PAS |
3. Pay the application fee |
3.1 Accept payment of processing fee
3.2 Issue Official Receipt (OR) |
PHP 300.00 |
1 Minute |
Collection Officer Collection and Disbursement Section, GSD, PAS [NOSS 7th Floor] |
4. Present the official receipt |
4.1 Process Testimonial Eligibility Processing Form
4.2 Prepare Certificate of Testimonial Eligibility. |
None |
15 Minutes |
QES Officer, ED-PAS [14th Floor] |
None |
4.3 Review and affix initials on the Report of Testimonial Eligibility |
None |
5 Minutes |
Chief, QES & Chief, Examining Division, ED-PAS |
None |
4.4 Forward document to signatories |
None |
5 Minutes |
QES Officer, ED-PAS |
None |
4.5 Sign Report of Testimonial Eligibility |
None |
15 Minutes (5 Minutes per signatory) |
Staff Service Chief Personnel and Administrative Service, Deputy Executive Officer, Office of the DEO
Vice Chairman and Executive Officer, Office of the VCEO |
5. Receive the Report of Testimonial Eligibility |
5.1 Release the Report of Testimonial Eligibility to client |
None |
5 Minutes |
Qualification and Evaluation Section (QES) Officer, Examination Division, PAS |
6. Register at the Information Desk Counter |
6.1 Return the visitor’s slip nd log out in the registry book |
None |
1 Minute |
Information Desk Officer. Custodial Unit / In- House Security [Ground Floor] |
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TOTAL: |
PHP 300.00 |
1 Hour, 8 Minutes |
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- AUTHENTICATION OF NAPOLCOM CLEARANCE
This service is for the authentication of NAPOLCOM Clearance, previously issued by LAS.
Office or Division: |
Case Management and Court Representation Division, Legal
Affairs Service (CMCRD-LAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Uniformed PNP members applying for promotion or retirement, and other purposes |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Duly accomplished Request for Authentication of Documents |
LAS-NOSS, 7F, Window 3 |
2. Copy of Clearance previously issued by LAS |
LAS |
3. Original copy of authorization letter for the purpose of securing an authenticated NAPOLCOM Clearance |
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4. Official Receipt of payment for Clearance Fee (PHP 50.00), except for retirement, TPPD and death claims; per additional copy being requested |
Cashier-NOSS, 7F, Window 6 |
5. Photocopy of the IDs of PNP member and authorized representative |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Accomplish Request for NAPOLCOM Clearance Form and submit it together with complete documentary requirements |
1.1 Receive and record the accomplished request form and documentary requirements
1.2 Review the completeness of the required documents |
None |
3 Minutes |
Administrative Staff, LAS-NOSS (7/F – Window 3) |
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1.3 Prepare and forward Payment Request to Cashier-NOSS |
None |
3 Minutes |
Administrative Staff, LAS-NOSS (7/F – Window 3) |
2. Payment of Clearance Fee |
2.1 Receive payment and issue Official Receipt (O.R.) |
PHP 50.00 per additional copy
*PHP 150.00 per copy
*For promotion and other purposes only
**For retirees, fee is waived. |
5 Minutes |
Cashier-NOSS, Cash Section, PAS-GSS (7/F – Window 6) |
3. Proceed to CMCRD-LAS, 12F and submit accomplished request form and Official Receipt |
3.1 Verify with the CMCRD database and records of previously issued NAPOLCOM Clearance |
None |
15 Minutes |
Administrative Staff, CMCRD-LAS (12/F) |
None |
3.2 Based on the results of the verification, prepare authenticated copy of NAPOLCOM Clearance for signature of C, CMCRD |
None |
5 Minutes |
Administrative Staff, CMCRD-LAS (12/F) |
None |
3.3 Sign the authenticated copy of NAPOLCOM Clearance |
None |
5 Minutes |
Division Chief, CMCRD-LAS (12/F) |
4. Receive the NAPOLCOM Clearance |
4.1 Release the signed authenticated copy of the NAPOLCOM Clearance to client |
None |
1 Minute |
Administrative Staff, CMCRD-LAS |
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TOTAL: |
PHP 50.00 *PHP 150.00 (for promotional purposes) |
37 Minutes |
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- AUTHENTICATION OF NAPOLCOM ELIGIBILITY DOCUMENTS
This service is for passers of Police Entrance Examination and Promotional Examination or their authorized representative who are requesting authentication from the Commission confirming that they are eligible for police service.
Office or Division: |
Examining Division, Personnel and Administrative Service (PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Passers of the PNP Entrance and Promotional Examinations or their authorized representative(s) |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Copy of Certificate of Eligibility previously issued by PAS-ED |
NAPOLCOM PAS-ED |
2. Authentication fee amounting to PHP 50.00 |
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3. Two (2) valid government-issued Identification Cards |
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4. Authorization Letter from the applicant, if filed thru a representative |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter |
1.1 Secure client’s identification card
1.2 Issue visitor’s slip/tag
1.3 Advise client to proceed to the NOSS Certification Secction |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
2. Submit copies of Certificate of Eligibility |
2.1 Verify presented eligibility
2.2 Validate the data from the print-out of successful examinees and through the Computerized Exam Query System
If found authentic, register the transaction through the Exam- Cashiering Automated Link System and advise applicant to pay the authentication fee at the Cashier’s Office –NOSS |
None |
1 Minute |
Certification Section (CS) Personnel, Examining Division-NOSS, PAS. (ED NOSS-PAS) [NOSS 7th Floor] |
3. Pay the application fee at the Cahier’s Office – NOSS |
3.3 Accept payment of processing fee
3.4 Issue Official Receipt (OR) using the Exam- Cashiering Automated Link System |
PHP 50.00 |
1 Minute |
Collection Officer Collection and Disbursement Section, GSD, PAS [NOSS 7th Floor] |
4. Present the official receipt at Certification Section – NOSS |
4.6 Verify payment and counter-check OR number from the Exam- Cashiering Automated Link System.
If found to be in order, stamp the name of the authorized signatory of the Examining Division
4.7 Review and affix signature on the Authenticated NAPOLCOM Eligibility |
None |
2 Minutes |
Certification Section (CS) Personnel, Examining Division-NOSS, PAS, (ED NOSS-PAS) [7th Floor] |
5. Receive the authenticated copies of Certificate of Eligibility |
5.1 Release the authenticated copies of Certificate of Eligibility |
None |
1 Minute |
Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [7th Floor] |
6. Register at the Information Desk Counter |
6.1 Return the visitor’s slip and log out in the registry book |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
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TOTAL: |
PHP 50.00 |
7 Minutes |
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- EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (DEATH BENEFITS)
This service is for the review and evaluation of claims prior to payment of pension for death benefits.
Office or Division: |
Legal Affairs Service (LAS) |
Classification: |
G2C |
Type of Transaction: |
Complex (7 days) |
Who may avail: |
Surviving spouse/Heirs of PNP members who died in line of duty or because of service connected ailments. |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Application letter of claimant |
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2. Duly authenticated Service Record |
PNP-DPRM |
3. Detailed Investigation Report from Chief of Police or immediate superior/supervisor as to the circumstances or cause of death |
PNP |
4. Certified true copy of latest attested appointment |
PNP |
5. Certification of Clearance from Money and Property Accountability |
PNP |
6. Authenticated copy of latest payslip or Certification of Last Payment |
PNP |
7. Complete clinical and hospitalization records |
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8. Official Receipts of medical, hospital and doctor’s fees |
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9. Original NSO/PSA copy of Death Certificate |
NSO |
10. Original NSO/PSA copy of Marriage Certificate |
NSO |
11. Original copy of NSO PSA copy of CENOMAR of both spouses |
NSO |
12. Proof of surviving legal heirs, if claimant is other than surviving spouse. If claimants are minors, Letter of guardianship |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
None |
1.1 Receive and record claim folder in the logbook and
1.2 Forward the document to the Legal Affairs Service (LAS) |
None |
5 Minutes |
Records Receiving Personnel Records Section, Personnel and Administrative Service (PAS) (14/F) |
None |
1.3 Receive claim folder, record and enter details in DTS and daily Monitoring Log Sheet (LAS Receiving Staff)
1.4 Forward claim folder/s to the Legal Affairs Service (LAS) LAWBD |
None |
10 Minutes |
Receiving Staff Legal Affairs Service (LAS), 12th Floor |
None |
1.5 Check Indorsement and Route claim folder to LAWBD |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
None |
1.6 Receive claim folder and record in LAWBD Incoming/ Outgoing Documents Logbook (LAWBD Staff) |
None |
5 Minutes |
LAWBD Staff,LAWBD-LAS[12th floor] |
None |
1.7 Evaluate the application and forward to Pension Unit for preparation of Brief |
None |
20 Minutes |
Chief, LAWBD Legal Assistance & Welfare Benefits Division Legal Affairs Service (LAWBD- LAS) [12th floor] |
None |
1.8 Evaluate completeness of requirements,
1.9 Prepare Brief and indorse documents to the Offices of signatories.
In case of lacking of requirements, notify claimant of the lacking requirement thru e- mail and inform that processing of the application will be put on hold until receipt of the lacking requirement |
None |
20 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
None |
1.10 Review and affix initial and signature on the Brief. |
None |
10 Minutes |
Chief, LAWBD LAWBD-LAS |
None |
1.11 Review Application and Approve the Brief |
None |
10 Minutes |
Staff Service Chief, LAS |
None |
1.12 Input details in BCMIS, record Brief in outgoing logbook
1.13 Forward to the Office of DEO for evaluation and approval |
None |
15 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
None |
1.14 Review, sign and transmit Brief and claim folder to the VCEO for approval |
None |
5 Minutes |
Deputy Executive Officer, Office of the DEO [12th floor] |
None |
1.15 Review and approve the claim |
None |
5 Minutes |
Vice Chairman and Executive Officer, Office of the VCEO [18th Floor] |
None |
1.16 Receive approved Brief
1.17 Prepare Indorsement addressed to the Financial Service for payment. Forward document to the Offices of signatories including the Brief. |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS (12/F) |
None |
1.18 Review and affix initial and signature on Indorsement |
None |
3 Minutes |
Chief, LAWBD, LAS (12/F) |
None |
1.19 Review and sign the Indorsement |
None |
5 Minutes |
Staff Service Chief, LAS |
None |
1.20 Transmit indorsement and claim folder to FS. |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS (12/F) |
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TOTAL: |
NONE |
2 Hours, 23 Minutes |
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- EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (TOTAL PERMANENT PHYSICAL DISABILITY BENEFITS)
This service involves the review and evaluation of claims prior to payment of pension of Uniformed PNP members who incurred permanent disability in line of duty or due to service-connected illnesses.
Office or Division: |
Legal Affairs Service (LAS) |
Classification: |
G2C |
Type of Transaction: |
Highly Technical (20 days) |
Who may avail: |
Uniformed PNP members who incur permanent disability in line of duty or due to service-connected illnesses |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Application letter of claimant |
|
2. Duly authenticated Service Record |
PNP-DPRM |
3. Detailed Investigation Report from Chief of Police or immediate superior, as to the cause and extent of the disability |
PNP |
4. Recommendation for TPPD of a disabled PNP member by the PNP Chief or his duly authorized representative |
PNP |
5. Certification from the appropriate medical officer that the PNP member is unfit to further perform the duties of his office |
PNP |
6. Certified true copy of latest attested appointment |
PNP |
7. Certified true copy of Clearance from Money and Property Accountability |
PNP |
8. Authenticate copy of latest payslip or Certification of Last Payment |
PNP |
9. Certificate of no pending case from OMBUDSMAN, NAPOLCOM, PLEB, PNP, IAS |
OMBUDSMAN, NAPOLCOM, PLEB, PNP, IAS |
10. Complete clinical and hospitalization records |
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11. Official Receipts of medical, hospital and doctor’s fees |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter and secure visitor’s slip / tag |
1.1 Secure client’s identification card
1.2 Issue visitor’s slip/tag
1.3 Advise client to proceed to the LAS-NOSS Section |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
2. PNP-DPRM Staff submit clients’ claim folder/s at the NOSS |
2.1 Receive and record claim folder in the logbook
2.2 Forward the document to the Legal Affairs Service (LAS) |
None |
5 Minutes |
Records Receiving Personnel Records Section, Personnel and Administrative Service (PAS) [7th Floor] |
None |
3. Evaluate claim folder to determine If cause of disability is service connected and indorse claim to concerned Regional Office (Medical Officer) |
None |
1 Hour |
LAWBD Staff, LAWBD, Legal Affairs Service [12th Floor] |
None |
4.1 Receive and investigate claim folders. Inform concerned claimant on the submission of additional/lacking supporting documents |
None |
3 Days |
Concerned Regional Office |
None |
5. Prepare Report of Investigation (ROI) and Adjudication Claim |
None |
5 Days |
Concerned Regional Office |
None |
6. Pay gratuity andreimbursement of medical expenses |
None |
3 Days |
Concerned Regional Office |
None |
7. Indorse claim folder to C.O. for payment of pension |
None |
1 Day |
Concerned Regional Office |
None |
8. Receive and forward claim folder/s to the Legal Affairs Service |
None |
5 Minutes |
Records Receiving Personnel Records Section, Personnel and Administrative Service (PAS) [7th Floor] |
None |
9. Receive claim folder from C.O. Central Records and enter details in DTS and daily Monitoring Log sheet |
None |
10 Minutes |
Receiving Staff, Legal Affairs Service [12th Floor] |
None |
10. Check Indorsement and route claim folder to LAWBD |
None |
10 Minutes |
Asst. Staff Service Chief, Legal Affairs Service [12th Floor] |
None |
11. Receive claim folder and record in LAWBD Incoming/ Outgoing Documents Logbook (LAWBD Staff) |
None |
5 Minutes |
LAWBD Staff, Legal Affairs Service [12th Floor] |
None |
12. Evaluate the application and forward to Pension Unit for preparation of Brief (C, LAWBD) |
None |
20 Minutes |
Chief, LAWBD, Legal Affairs Service, |
None |
13. Evaluate completeness of requirement/s and prepare Brief
In case of lacking requirement/s, inform claimant to submit lacking requirement
Note: Processing of the application will be put on hold until receipt of the lacking requirement/s |
None |
20 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
None |
14. Review and affix initials on the Brief |
None |
10 Minutes |
Chief, LAWBD LAWBD-LAS |
None |
15. Review Application and approve the Brief (SSC) |
None |
10 Minutes |
Staff Service Chief, LAS |
None |
16. Input details in BCMIS, record Brief in outgoing logbook and forward to the office of ADEO for evaluation and approval |
None |
15 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
None |
17. Review, sign and transmit Brief and Claim folder to the VCEO for approval |
None |
5 Minutes |
Deputy Executive Officer, Office of the DEO [18th Floor] |
None |
18. Review and approve the claim |
None |
5 Minutes |
Vice Chairman and Executive Officer Office of the VCEO [18th Floor] |
None |
19. Receive approved Brief and prepare indorsement to Financial service for payment |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
None |
20. Review and affix initials on Indorsement |
None |
3 Minutes |
Chief, LAWBD, LAS [12th floor] |
None |
21. Review and sign the Indorsement (SSC) |
None |
5 Minutes |
Staff Service Chief, LAS [12th floor] |
None |
22. Transmit Indorsement and claim folder to FS |
None |
10 Minutes |
LAWBD Staff, LAWBD-LAS [12th floor] |
|
TOTAL: |
NONE |
12 Days 3 Hours 29 Minutes |
|
- FILING OF AN ADMINISTRATIVE COMPLAINT AGAINST A UNIFORMED MEMBER OF THE PNP
This service is for the processing of administrative complaint filed by a natural or juridical person or his/its authorized representative or guardian on account of an injury, damage or disturbance sustained as a result of an irregular or illegal act or omission of a uniformed member of the PNP.
Office or Division: |
Inspection, Monitoring and Investigation Service (IMIS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Natural or juridical persons who intend to file administrative complaints against uniformed members of the Philippine National Police (PNP) |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Complaint Affidavit and/or Sworn Statements |
To be executed by the Complainant and his / its witnesses |
2. Authorization Letter from the Applicant, if filed thru a representative |
3. Other supporting documents relative to the case such as medical certificate, birth certificate, marriage certificate, police/barangay blotter etc. |
From the concerned private or government entities as the case may be. |
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter at the lobby and secure Visitor’s slip/tag |
1.1 Secure client’s I.D. and issue Visitor’s slip/tag
1.2 Advise client to proceed to the Inspection, Monitoring and Investigation Division (IMIS) at the 12th Floor. |
None |
1 Minute |
Custodial Unit/In House Security/ Information Desk Officer |
2. Fill out name in the Log Book |
2.1 Examine the complaint and interview complainant to determine whether or not the allegations in the complaint is within the summary dismissal jurisdiction of the Commission
If allegations in the complaint is not within the summary dismissal jurisdiction of the Commission, provide information to client as to proper venue, if necessary, and advise client to take step 3.
If within the jurisdiction of the Commission, swear in the complainant that the averments in the complaint are true, correct, and of his/her own personal knowledge.
2.2 Assist in the preparation and execution of a Certification and Verification of Non Forum- Shopping, if necessary |
None |
1 Hour |
Officer of the Day Inspection, Monitoring and Investigation Service |
3. Proceed to the Information Desk Counter and return Visitor’s Slip/Tag. Retrieve ID and log out in Registry Log Book |
3.1 Return client’s ID |
None |
3 Minutes |
Custodial Unit/In- House Security/ Information Desk Officer |
|
TOTAL: |
NONE |
1 Hour 4 Minutes |
|
NOTE: Processing time excludes waiting time for elevator service.
- ISSUANCE OF CERTIFICATION OF NAPOLCOM ELIGIBILITY DOCUMENTS
This service is for passers of Police Entrance Examination and Promotional Examination or their authorized representative who are requesting certification from the Commission confirming that they are eligible for police service.
Office or Division: |
Examining Division, Personnel and Administrative Service (PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Passers of the PNP Entrance and Promotional Examinations or their authorized representative(s) |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Two (2) valid government-issued Identification Cards |
|
2. Authorization Letter from the applicant, if filed thru a representative |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter and secure a visitor’s slip / tag |
1.1 Secure client’s identification card
1.2 Issue visitor’s slip/tag
1.3 Advise client to proceed to the NOSS Certification Section |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
2. Submit the filled-up Request for Certification Form and required documents |
2.1 Receive and record the submitted application and other requirements
2.2 Verify the records of eligibility
2.3 Validate the data from the print-out of successful examinees and through the Computerized Exam Query System
2.4 If found authentic, register the transaction through the Exam-Cashiering Automated Link System and advise applicant to pay the authentication fee at the Cashier’s Office – NOSS |
None |
5 Minutes |
Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [NOSS 7th Floor |
3. Pay the application fee at the Cahier’s Office – NOSS |
3.1 Accept payment of processing fee
3.2 Issue Official Receipt (OR) using the Exam- Cashiering Automated Link System |
PHP 150.00 Or PHP 200.00* *With correction of misspelled name / wrong and date of birth |
1 Minute |
Collection Officer Collection and Disbursement Section, GSD, PAS [NOSS 7th Floor] |
4. Present the official receipt at NOSS Certification Section |
4.1 Verify payment and counter-check OR number from the Exam- Cashiering Automated Link System.
4.2 Prepare the Certification of Eligibility using Exam Query System |
None |
5 Minutes |
Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [7th Floor] |
|
4.3 Review and affix signature on the Certification Eligibility |
None |
5 Minutes |
Section Chief, Certification Section, Examining Division-PAS (ED-PAS) |
5. Receive the Certification of Eligibility |
5.1 Release the Certification of Eligibility |
None |
1 Minute |
Certification Section (CS) Personnel, Examining Division-NOSS, PAS (ED NOSS-PAS) [7th Floor] |
6. Proceed to the Information Desk Counter, return the signed visitor’s slip and log-out in the registry book |
6.1 Return the visitor’s ID
6.2 Instruct client to log out in the registry book |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
|
TOTAL: |
PHP 150.00 or PHP 200.00 |
19 Minutes |
|
- ISSUANCE OF NAPOLCOM CLEARANCE
The NAPOLCOM Clearance is processed and issued as requested by Uniformed PNP members, or their duly authorized representatives, applying for promotion, retirement, death benefits and for other purposes.
Office or Division: |
Case Management and Court Representation Division, Legal Affairs Service (CMCRD-LAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Uniformed PNP members applying for promotion or retirement, and other purposes |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Duly accomplished Request for NAPOLCOM Clearance Form |
LAS-NOSS, 7F Window 3 |
2. Authenticated Copy of the Special Order issued by DPRM, if the application is for optional/compulsory retirement, TPPD or Death Claims |
PNP-DPRM |
3. Original Copy of Clearance Issued by the NAPOLCOM Regional Office concerned |
NAPOLCOM Regional Office |
4. Original copy of authorization letter for the purpose of securing NAPOLCOM Clearance |
|
5. Official Receipt of payment for Clearance Fee (PHP 150.00), except for retirement, TPPD and death claims; and additional Php50 per additional copy being requested |
Cashier-NOSS, 7F, Window 6 |
6. Photocopy of the IDs of PNP member and authorized representative |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Accomplish Request for NAPOLCOM Clearance Form and submit it together with complete documentary requirements. |
1.1 Receive and record the accomplished request form and documentary requirements
1.2 Review the completeness of the required documents |
None |
3 Minutes |
Administrative Staff, LAS-NOSS (7/F – Window 3) |
None |
1.3 Forward to the National Appellate Board (NAB) the accomplished request form with required documents for NAB Clearance |
None |
30 Minutes |
Receiving Staff, National Appellate Board (NAB) (7/F – Window 7) |
None |
1.4 Prepare and forward Payment Request to Cashier-NOSS |
None |
3 Minutes |
Administrative Staff, LAS-NOSS (7/F – Window 3) |
2. Payment of Clearance Fee |
2.1 Receive payment and issue Official Receipt (O.R.) |
PHP 150.00 per copy plus PHP 50.00 per additional copy
*For retirees, fee is waived. |
5 Minutes |
Cashier-NOSS, Cash Section, PAS-GSS (7/F – Window 6) |
3. Receive verified accomplished Request Form and Official Receipt, if applicable, and proceed to CMCRD-LAS, 12F |
3.1 Release the verified accomplished Request Form and Official Receipt, if applicable,
3.2 Direct client to proceed to CMCRD-LAS, 12F for issuance of NAPOLCOM Clearance |
None |
1 Minute |
Administrative Staff, LAS-NOSS (7/F – Window 3) |
4. Submit to CMCRD-LAS the verified accomplished Request Form with attached documentary requirements and Official Receipt, if applicable |
4.1 Verify with the CMCRD database and records if client has pending case before LAS. |
None |
30 Minutes |
Administrative Staff, CMCRD- LAS (12/F) |
None |
4.2 Based on the results of the verification, prepare NAPOLCOM Clearance for signature of Staff Service Chief |
None |
10 Minutes |
Administrative Staff, CMCRD- LAS, 12F; Chief, CMCRD- LAS |
None |
4.3 Sign the NAPOLCOM Clearance |
None |
10 Minutes |
Staff Service Chief, Legal Affairs Service (LAS) |
5. Receive the NAPOLCOM Clearance |
5.1 Release the NAPOLCOM Clearance |
None |
1 Minute |
Administrative Staff, CMCRD-LAS |
|
TOTAL: |
PHP 150.00 *Plus PHP 50.00 (for additional copy) |
1 Hour 33 Minutes |
|
- PAYMENT OF POLICE BENEFITS
This service is for the payment of Police Benefit claims under PD 448 and PD 1184.
Office or Division: |
Financial Service (FS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with Special Power of Attorney (SPA) |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Approved claim and copy of adjudication |
LAS |
2. Claims folder containing complete requirements and supporting documents |
LAS |
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter |
1.1 Secure client’s identification card
1.2 Issue visitor’s slip/tag
1.3 Advise client toproceed to NOSS Certification Section |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
2. Verify status of claim |
2.1 Evaluate claim folder as to:
a. Completeness and authenticity of supporting Documents
b. Date of receipt of claim to determine schedule of payment (first-in, first-out policy)
2.2 Inform claimant as to schedule of payment
2.2.1 If claim is already scheduled for payment, verify from data base if List of Due and Demandable Accounts Payable Advice to Debit Account (LDDA-ADA) is already validated by the Government Servicing Board (GSB)/Accredit ed Banks
2.2.2 If LDDA-ADA is already validated, direct claimant to proceed to Collection and Disbursement Section, PAS for the copy of validation |
None |
20 Minutes |
Accounting Analyst PNP Welfare Benefit Unit (PNPWBU), Financial Service (FS) [15th Floor] |
3. Claim copy of validated LDDAADA and proceed to the PNPWBU Section, FS |
1.1 Release copy of validated LDDAADA to client
1.2 Instruct client to avail the pensioner’s ID |
None |
5 Minutes |
Collection Officer Collection and Disbursement Section, GSD, PAS [7th Floor NOSS] |
|
TOTAL: |
NONE |
26 Minutes |
|
TO AVAIL OF PENSIONERS I.D.
Office or Division: |
Financial Service (FS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with Special Power of Attorney (SPA) |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Official Receipt |
PAS-Cash Section |
2. Duly accomplished and approved finger printing and specimen forms |
FS-PNPWBU |
3. Two (2) copies of 1”x1” picture |
|
4. Photocopy of three (3) valid ID cards |
|
5. Photocopy of Adjudication |
LAS |
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter and secure a visitor’s slip / tag
*Skip this step if already inside the building premises. |
1.1 Secure client’s identification card
1.2 Issue visitor’s slip/tag
1.3 Advise client to proceed to the PNPWBU, FS, 15th Floor |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
2. Fill out Pensioner’s I.D. Information Form |
2.1 Review requirements submitted
2.2 Verify if included in the Pensioners Payroll
If included issue Order of Payment |
None |
5 Minutes |
Admin Assistant II PNP Welfare Benefit Unit, FS, [15th Floor] |
3. Proceed to Cash Section, PAS for payment of fee |
3. Issue Official Receipt |
PHP 100.00 |
1 Minute |
Collection Officer Collection and Disbursement Section, GSD, PAS [7th Floor NOSS] |
4. Proceed to the Inspection, Monitoring and Investigation Service (IMIS) |
4.1 Assist in taking the finger prints and handwriting specimen of claimant
4.2 Advise client to return to PNPWBU, FS |
None |
15 Minutes |
IMIS Staff Inspection, Monitoring and Investigation Service, 12th Floor |
5. Proceed to PNPWBU, FS, present O.R., fingerprinting and handwriting specimen form |
5.1 Capture ID photo of pensioner
5.2 Approval the I.D. Information form
5.3 Issue and release I.D. to claimant |
None |
10 Minutes |
Admin Assistant II PNP Welfare Benefit Unit. FS, [15th Floor] |
6. Proceed to the Information Desk Counter, return the signed visitor’s slip and log-out in the registry book |
6.1 Return the visitor’s ID
6.2 Instruct client to log out in the registry book |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
|
TOTAL: |
PHP 100.00 |
33 Minutes |
|
- PAYMENT/REIMBURSEMENT OF TUITION AND MISCELLANEOUS EXPENSES FOR SCHOLARSIP BENEFITS
This service is for the initial payment /reimbursement of tuition and miscellaneous expenses for Scholarship Benefits.
Office or Division: |
Financial Service (FS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
All Surviving legitimate or Acknowledged Illegitimate Children of the deceased or Permanently Incapacitated/Disabled PNP Personnel. |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Copy of Adjudication (If applicable) |
LAS |
2. One (1) government-issued identification card |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Register at the Information Desk Counter |
1.4 Secure client’s identification card
1.5 Issue visitor’s slip/tag
1.6 Advise client to proceed to NOSS Certification Section |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In-House Security [Ground Floor] |
2. Verify status of claim |
2. If check is available, advise claimant to pick up check at the Cash Section, PAS |
None |
2 Minutes |
Admin Assistant II PNP Welfare Benefit Unit, FS [15th Floor] |
3. Proceed to Cash Section, PAS, present valid I.D. for proper identification |
3. Release check to claimant |
None |
4 Minutes |
Collection Officer Collection and Disbursement Section, GSD, PAS [7th Floor NOSS] |
Proceed to the Information Desk Counter, return the signed visitor’s slip and log-out in the registry book |
6.3 Return the visitor’s ID Instruct client to log out in the registry book |
None |
1 Minute |
Information Desk Officer, Custodial Unit / In- House Security [Ground Floor] |
|
TOTAL: |
NONE |
8 Minutes |
|
- PROCESSING OF PRE-CHARGE INVESTIGATION OF COMPLAINTS AGAINST UNIFORMED MEMBERS OF THE PHILIPPINE NATIONAL POLICE (PNP)
This service involves a preliminary examination and evaluation of the complaint for the purpose of determining the existence or nonexistence of probable cause which will warrant the filing of a formal charge against a uniformed member of the PNP.
Office or Division: |
Inspection, Monitoring and Investigation Service (IMIS) |
Classification: |
G2C |
Type of Transaction: |
Highly Technical (20 days) |
Who may avail: |
Natural or juridical persons who intend to file administrative complaints against uniformed members of the Philippine National Police (PNP) |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
2. Sworn Statement / Complaint-Affidavit |
To be executed by the Complainant and his / its witnesses |
3. Authorization Letter from the Applicant, if files thru a representative |
4. Other documents relative to the case such as medical certificate, birth certificate, etc. |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
None |
Conduct of Initial Evaluation and Preparation of Initial Evaluation Report (IER)
If there is jurisdiction:
Prepare IER finding that the Commission has jurisdiction over the subject matter and over the person of the police officer complained of for the approval of the IMIS Service Chief thru channel.
If no jurisdiction:
Prepare IER referring the complaint to the appropriate disciplinary authority with territorial jurisdiction or grievance committee for the approval of the IMIS Service Chief thru channel |
None |
1 Day |
Chief, Investigation Division, IMIS |
|
Approval of IER
Approve IER finding that the Commission has jurisdiction over the subject matter and over the person of the police officer complained of or referring the complaint to the appropriate disciplinary authority with territorial jurisdiction or grievance committee |
None |
2 Days |
Assistant Service Chief, IMIS |
|
Docketing and Assignment to Special Investigator
Docket the complaint and assign the Pre- Charge Investigator to conduct the Pre-Charge Investigation |
None |
1 Day |
Chief, Investigation Division, IMIS |
|
Conduct of Pre-Charge Investigation (PCI) and Preparation of Pre- Charge Investigation Report (PCIR)
If there is a finding of probable cause:
Prepare and submit PCI Report and Formal Charge, for the approval of the IMIS Service Chief
If there is no probable cause:
Prepare and submit the PCIR and Resolution for the approval of the IMIS Service Chief thru channel |
None |
15 Days |
Special Investigator, Investigation Division, IMIS |
|
Approval of PCIR, Formal Charge and/or Resolution
If found that the complaint has probable cause:
Approve the PCIR and sign the Formal Charge.
Indorse the PCIR and the Formal Charge together with complete records of the case to the Regional Office having territorial jurisdiction for the conduct of Summary Dismissal Proceedings
If found that the complaint has no probable cause:
Approve the PCIR recommending the dropping and closing of the complaint and sign the Resolution.
Notify the Complainant of his/her right to file a Motion for Reinvestigation with the NAPOLCOM En Banc thru the LAS within 3 days from receipt of the PCIR |
None |
15 Days |
Chief, Investigation Division, IMIS
Assistant Service Chief, IMIS
Service Chief, IMIS |
|
TOTAL: |
NONE |
34 Days |
|
- REQUEST FOR PUBLIC ASSISTANCE (Thru E-mail and Courier)
This service is for responding to request for public assistance thru PID e-mail or courier.
Office or Division: |
Public Information Division, Personnel and Administrative Service |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Persons who have queries about the services and policies of the Commission; PNP members and beneficiaries; Applicants for police examinations; Researchers (students, PNP, GOCCs, NGOs); Other government agencies, media practitioners and stakeholders
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
None |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Send to PID e-mail or courier request for assistance / information |
2.1 Receive the query/queries, acknowledge receipt and inform the client as to what specific office will act on said query
2.2 Record the request in the logbook and refer to concerned office/person. |
None |
10 Minutes |
Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) [7th Floor] |
None |
2.3 For queries sent thru courier, receive the query, record in the logbook
2.4 Prepare
response letter for signature by the VCEO or Service Chief, PAS. The response letter must provide information if a specific office has to act on said request |
None |
20 Minutes |
Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) [7th Floor] |
None |
2.5 Review and affix signature on the response letter |
None |
1 Hour |
Staff Service Chief, Personnel and Administrative Service (PID- PAS) or Vice-Chairman and Executive Officer, Office of the VCEO |
None |
2.6 Send response letter to the concerned client thru e-mail and courier |
None |
5 Minutes |
Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) [7th Floor] |
|
TOTAL: |
NONE |
1 Hour, 35 Minutes |
|
- RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE (Thru Phone)
This service is for responding to request for public assistance thru Phone.
Office or Division: |
Public Information Division, Personnel and Administrative Service |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Persons who have queries about the services and policies of the Commission; PNP members and beneficiaries; Applicants for police examinations; Researchers (students, PNP, GOCCs, NGOs); Other government agencies and Media practitioners |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
NONE |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Make phone call to request assistance / information |
1.1 Provide necessary information to caller or refer to concerned office/person |
None |
5 Minutes |
Receiving Officer Public Information Division, Personnel and Administrative Service (PID- PAS) 7th floor] |
None |
1.2 If the query concerns NAPOLCOM policy, gather and photocopy necessary materials and send to caller thru e-mail or fax |
None |
1 hour |
Receiving Officer,PID-PAS [7th floor]
Library personnel, 9th floor] |
|
TOTAL: |
NONE |
1 Hour, 5 Minutes |
|
- ISSUANCE OF CERTIFICATE OF EMPLOYMENT, NON-PENDING CASE, LEAVE STATUS, STATEMENT OF ANNUAL COMPENSATION
This service involves issuance of Travel Authority or Letter Order.
Office or Division: |
Human Resource Management Division, Personnel and AdministrativeService (HRMD-PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Active organic officials and employees of NAPOLCOM |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Accomplished request form |
HRMD-PAS |
2. Request letter for retired, resigned officials and employees. |
HRMD-PAS |
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Fill-up request form |
1.1 Receive, record in the logbook the accomplished request form or letter |
None |
2 Minutes |
Action Officer Human Resource Management Division (HRMD) Personnel, PAS [14th floor] |
None |
1.2 Prepare the requested document
1.3 Submit the documents to the Chief, HRMD and Staff Service Chief for initial and signature. |
None |
10 Minutes |
Action Officer, HRMD-PAS [14th floor] |
None |
1.4 Review and sign the requested document. |
None |
20 Minutes |
Chief, HRMD and Staff Service Chief, PAS
PAS [14th floor] |
2. Receive the signed documents |
2. Received the signed documents |
None |
2 Minutes |
Action Officer, HRMD-PAS [14th floor] |
|
TOTAL: |
None |
34 Minutes |
|
- ISSUANCE OF TRAVEL AUTHORITY
This service involves issuance of Travel Authority or Letter Order.
Office or Division: |
Human Resource Management Division, Personnel and Administrative Service (HRMD-PAS) |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
Active organic officials and employees of NAPOLCOM |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
3. Accomplished request form |
HRMD-PAS |
4. Application for Leave (2 copies) (CSC Form Np. 6) |
HRMD-PAS |
5. Accomplished clearance form (CSC Form Np. 7) |
HRMD-PAS |
6. Copy of plane ticket/s with visible date of departure and arrival |
|
7. Other supporting/reference documents, if any |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
3. Fill-up and submit request form and other requirements to the Human Resource Management Division (HRMD) |
3.1 Receive, record in the logbook,
3.2 Evaluate the accomplished request form and supporting documents or requirements. |
None |
5 Minutes |
Action Officer Human Resource Management Division (HRMD) Personnel, PAS [14th floor] |
None |
3.3 Process Application for Leave |
None |
10 Minutes |
Action Officer, HRMD-PAS [14th floor] |
None |
3.4 Prepare the requested authority to travel
3.5 Submit the documents to the Chief, HRMD and Staff Service Chief for initial andsignature. |
None |
10 Minutes |
Action Officer, HRMD-PAS [14th floor] |
None |
3.6 Review and sign the requested document. |
None |
10 Minutes (5 Minutes per Signatory |
Chief, HRMD and Staff Service Chief, PAS
PAS [14th floor] |
None |
3.7 Indorse document to the Office of the Vice Chairman and Executive Officer thru the Office of the Deputy Executive Officer, for signatures |
None |
5 Minutes |
Action Officer, HRMD-PAS [14th floor] |
None |
3.8 Evaluate and sign the documents |
None |
1 day |
Deputy Executive Officer Office of the DEO
Vice Chairman and Executive Officer
Office of the VCEO
[18th Floor] |
4. Receive the approved Travel Authority and
Application for Leave |
3. Release the approved Travel Authority and Application for Leave |
None |
20 Minutes |
Action Officer, HRMD-PAS [14th floor] |
|
TOTAL: |
None |
1 Day, 1 Hour |
|
- TRANSMITTAL OF DOCUMENTS/MESSAGES THROUGH ELECTRONIC MEANS
This service is for the authentication of NAPOLCOM Clearance, previously issued by LAS.
Office or Division: |
Communications and Electronics Division (CED), ILS |
Classification: |
G2C |
Type of Transaction: |
Simple (3 days) |
Who may avail: |
All NAPOLCOM Central Offices/Services and Regional Offices |
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
1. Properly accomplished Transmittal Requisition Form |
ILS-COMREL |
2. Photocopy of document/s to be transmitted |
|
CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Fill-out Transmittal Requisition Form (TRF) together with the photocopy of the document/s to be transmitted |
1.1 Receive and assign Control number to the accomplished TRF with the photocopy of the document/s to be transmitted and thereafter record in the Transmittal Requisition Logbook (TRL) and transmit to the Division Chief for approval |
None |
5 Minutes |
Administrative Aide/Assistant, CED, ILS |
|
1.2 Verify and assess the completeness of filled out TRF and approve the same |
None |
5 Minutes |
Division Chief, CED, ILS |
|
1.3 Advise the PNP Coordinator to transmit the document/s |
None |
2 Minutes |
Division Chief, CED, ILS |
|
1.4 Transmit and records the transmittal in the TRL and TRF |
None |
5 Minutes (Per recipient) |
PNP Coordinator, CED, ILS |
|
1.5 Retain Documented Information generated from the process implementation in accordance with Control of Retained Document Procedures and Master List of Records |
None |
5 Minutes |
Administrative Aide/Assistant, CED, ILS |
|
TOTAL: |
None |
22 Minutes |
|